Welcome to Orafo Jewels , the online store for exquisite and elegant Silver jewellery. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchase. Eligibility To use our website and place an order, you must be at least 18 years of age and have a valid credit or debit card. You also agree to provide us with accurate and complete information about yourself and your payment method. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. Products and Prices We make every effort to display the products and prices on our website as accurately as possible. However, we cannot guarantee that the colors, sizes, polish, shapes, designs, materials, or availability of the products will be exactly as shown on the website. We reserve the right to modify or discontinue any product or service at any time without prior notice. We also reserve the right to correct any errors, inaccuracies, or omissions on the website at any time without prior notice. All prices on our website are in Indian Rupees and excluding GST. We reserve the right to change the prices at any time without prior notice. The prices do not include any shipping, handling, or delivery charges, which will be added to your order at checkout. Orders and Payments When you place an order on our website, you are making an offer to buy the products you have selected. We will send you an email confirming that we have received your order and that it is being processed. However, this does not mean that we have accepted your order or that a contract has been formed between us. We will only accept your order and form a contract with you when we dispatch the products to you and send you another email confirming that your order has been shipped. We accept payments by credit or debit cards through a secure payment gateway. We do not store or have access to your card details. By providing your card details, you authorize us to charge your card for the total amount of your order, including any shipping, handling, or delivery charges. We reserve the right to reject or cancel any order at any time for any reason, such as if the products are out of stock, if there is a problem with your payment, if there is an error on the website, or if we suspect fraud or misuse of our website. If we cancel your order, we will notify you by email and refund you any amount that has been charged to your card. Shipping and Delivery We ship our products across the world. We use reputable courier services to deliver our products to you as quickly and safely as possible. The shipping charges and delivery time will vary depending on your location and the weight and size of your order. You can check the shipping charges and estimated delivery time at checkout before placing your order. We will provide you with a tracking number and a link to track your order once it has been shipped. You are responsible for providing us with a correct and complete delivery address and contact number. We are not liable for any delays, damages, losses, or costs caused by incorrect or incomplete delivery information, courier service issues, weather conditions, natural disasters, strikes, riots, or any other events beyond our control. For more details please read our shipping policy. Refunds and Returns We want you to be happy with your purchase from Orafo Jewels. If for any reason you are not satisfied with your product, you can get it exchanged within 3 days of receiving it, subject to the following conditions: The product must be unused, unworn, undamaged, and in its original packaging with all tags and labels attached. The product must be accompanied by a proof of purchase (order confirmation email or invoice). The product must be returned to us at our address: Orafo Jewels, Before, CM camp office, Arien Apartments ground floor, Greenlands Rd, beside Indian Oil Petrol pump, Hyderabad, Telangana 500082 You are responsible for paying the shipping costs for returning the product. We recommend that you use a trackable and insured service as we are not liable for any lost or damaged returns. We will inspect the returned product and process your refund or exchange within 7 working days of receiving it. If the product is eligible for a refund, we will credit the same amount that you paid for it to your original payment method. If the product is eligible for an exchange, we will send you a replacement product of the same value or issue a store credit if the product is out of stock. We reserve the right to reject any returns that do not meet the above conditions. In such cases, we will send the product back to you at your cost. For more details please read our refund and returns policy. Privacy Policy We respect your privacy and are committed to protecting your personal information. We collect, use, store, and share your personal information only for the purposes of providing our products and services to you, improving our website and customer experience, communicating with you, and complying with our legal obligations. We do not sell, rent, or trade your personal information to any third parties without your consent. For more details on how we handle your personal information, please read our privacy policy. Disclaimer We provide our website and products on an “as is” and “as available” basis. We do not warrant or guarantee the accuracy, completeness, reliability, availability, quality, suitability, or performance of our website or products. We do not assume any liability or responsibility for any errors, omissions, interruptions, defects, delays, viruses, or damages that may arise from your use of or inability to use our website or products. You use our website and products at your own risk and discretion. We may provide links to other websites that are not under our control or endorsement. We are not responsible for the content, privacy practices, or security of these websites. You access and use these websites at your own risk and discretion. Indemnity You agree to indemnify, defend, and hold harmless Orafo Jewels, its owners, directors, employees, agents, affiliates, partners, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of or misuse of our website or products, your breach of these terms and conditions, or your violation of any rights of any third party. Governing Law These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in relation to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hyderabad. Changes to These Terms and Conditions We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms and conditions. How can you contact us? If you have any questions, comments, or feedback about these terms and conditions, please contact us at: Orafo Jewels Address: Before CM camp office, Arien Apartments ground floor, Greenlands Rd, beside Indian Oil Petrol pump, Hyderabad, Telangana 500082 Tel: +91 98889 69798 Email: customercare@orafojewels.in